|
SHIPPING
What is your Shipping policy?
We believe that value for money is very important and we price our products accordingly. We do not build a Delivery Allowance into the price that we offer to you and try to keep shipping charges down to a minimum.
Where do you Ship?
We offer delivery to any place in Greece and International.
What are the delivery options?
We currently use Hellenic Post Service.
How long will it take to dispatch my order?
Most orders received by 12pm (Monday to Friday) are dispatched on the same day and the vast majority within 48 hours of receipt, subject to stock availability.
For cheque payments, goods will be dispatched after funds have cleared.
We will always try to keep you informed of anticipated dispatch dates if any delays do occur.
How long will it take for my delivery to arrive?
Orders are delivered by the most appropriate method. Excluding weekends and Bank Holidays, orders are usually delivered within 3 to 4 working days of the dispatch date.
What will I be charged for Packaging and Postage?
We have a tiered system which will calculate the additional cost for Package and Postage when you checkout. You will see the total before you complete your order.
We have tried to keep our P&P costs to a minimum for you and the structure is as follows:
SHIPPING RATES:
| Greece |
| Orders Weight |
Cost |
| less than 500 gr |
3,50 € |
| 500 gr - 1 kg |
2,50 € |
| more |
FREE |
Europe
(Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom.) |
| Orders Weight |
Cost |
| less than 500 gr |
4 € |
| 500 gr - 1 kg |
7,50 € |
| 1 kg - 2 kg |
11,50 € |
| Rest of the world |
| Orders Weight |
Cost |
| less than 500 gr |
5 € |
| 500 gr - 1 kg |
10 € |
| 1 kg - 2 kg |
20 € |
Can I send things to another address?
We are happy to deliver your order to addresses other than your own. You will have the option to tell us where you want to send the items in your basket during the checkout process.
RETURNS
What is your returns policy?
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.
You may return any unused goods in their original packaging within 10 working days of the date of dispatch. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a saleable condition. We will refund the cost of the product to you upon receipt of the returned items. We cannot always refund postage & packaging costs - please see details below. The refund will be completed upon 30 days of the date of dispatch.
Before returning any product, please contact us by email at NaomiF_jewelry@hotmail.com or telephone (+30)6947109703
Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email at NaomiF_jewelry@hotmail.com or telephone (+30)6947109703.
The return address is:
Naomi Feenstra
P.O. Box 82
84600 Mykonos
Greece
Will the Delivery charge be refunded?
We regret that postage & packaging are direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will happily refund both the outbound & the return postage charges.
In all other circumstances, the cost of return postage and the original postage charge are both non-refundable.
|
